What cleaning questions will I be asked?
The portal asks about square footage, bathrooms, condition, whether the home is empty, and extras such as the refrigerator, oven, cabinets, and interior windows.
Do you drive or transport my belongings?
No. This is labor-only service. The customer or a licensed moving company transports the belongings.
Can I book packing at one home and unpacking at another?
Yes. Choose a two-home move and enter separate Home 1 and Home 2 services, addresses, and dates.
Are cleaning charges paid at booking?
Cleaning uses the same hourly labor rate and is included in your recommended crew time rather than charged as a separate fixed-price add-on.
Can Home 1 and Home 2 be in different states?
Yes. Long-distance two-home bookings can coordinate separate crews in different service areas.
Do packing and unpacking require separate dates?
Usually, yes. The portal asks for a Home 1 date and a Home 2 date so the crews can be scheduled correctly.
How are multi-day projects billed?
Multi-day labor is billed during each service day rather than allowing the entire balance to accumulate until the end.
Can I book services for an apartment?
Yes. Include floor, stairs, elevator, parking, loading-zone, and building-access information in your booking.
Will the same crew work at both homes?
For local moves, the same crew is used when practical. Long-distance moves generally use separate local crews at Home 1 and Home 2.
Can you pack only certain rooms?
Yes. You can reserve the crew for selected rooms or priority areas instead of the entire home.
When is the remaining labor balance paid?
The labor balance is paid as the crew works. The booking summary shows the expected progress-payment schedule for your reservation.
Can you help with a garage, attic, basement, or shed?
Yes. Select the applicable extra areas so the recommendation accounts for the additional work.
Can you return an empty rental truck?
An empty-truck return may be purchased separately where available. It does not include transporting customer belongings.
Do you help organize while unpacking?
Yes. Select unpacking and organizing/setup for Home 2, then describe your priorities in the booking notes.
Can I save my booking and finish later?
Yes. Use Save and Finish Later to create a secure resume link. Saved drafts expire after the period shown in the confirmation.
Will your crew drive the truck after it is loaded?
No. The crew does not transport belongings or drive the loaded truck.
Do you offer specialty supplies for fragile items?
Yes. Fragile-item, television, mirror, artwork, and wardrobe packing options can be added where available.
What payment methods will be accepted?
Online booking payments will use the payment options displayed at checkout. Pack-day payment instructions appear on the booking confirmation.
Does truck pickup include the rental cost?
No. The customer rents and pays for the truck, fuel, mileage, and protection directly. The add-on covers bringing the empty truck to the service address.
Can the crew pack my kitchen?
Yes. Kitchen packing can be selected as a priority. Make sure enough boxes, packing paper, and fragile-item protection are available.
How far ahead can I schedule?
The booking calendar normally displays the currently available scheduling window. Additional future dates can be coordinated as operations expand.
Can someone pick up my empty rental truck?
Where available, an authorized driver can bring the customer-rented empty truck to the loading address. The customer must authorize the driver in advance.
When should I order packing supplies?
Order supplies at least 7–10 days before packing day whenever possible, then confirm delivery at least 48 hours before the crew arrives.
Can you help with a last-minute move?
Rush availability varies by market. Standard scheduling begins at least five days out, while eligible rush bookings may include an additional fee.
Can I order more than one supply kit?
Yes. The booking questionnaire recommends a quantity based on the home, and you can increase or decrease it.
Do I need to be home?
No. You may provide approved access or designate another adult. Your selection also determines how progress-payment instructions are communicated.
Do you provide boxes and packing materials?
Materials are not included in the labor rate. You may supply your own or purchase managed packing-supply kits during booking.
What time does the crew arrive?
You select an available preferred start time while booking. Final scheduling details are confirmed before service day.
What comes in a packing-supply kit?
Kits are designed to include a practical mix of boxes and packing essentials. Contents or brands may be substituted with equivalent products based on availability.
Can I approve extra time on service day?
Yes. If additional time is available and recommended, it is added only after you approve it.
Do you guarantee the entire home will be finished?
No. You reserve crew time rather than guaranteed completion. The crew follows your priorities and requests approval before adding time.
Can I book online without an in-home estimate?
Yes. The booking questionnaire recommends crew time and add-ons using your home size, rooms, furnishing level, extra areas, services, and move details.
Does the $97 reservation reduce my labor balance?
Yes, when the $97 reservation is charged. If add-ons replace the reservation payment, they remain separate purchases and your full labor balance is paid as the crew works.
How much is due when I book?
If you select no add-ons, $97 reserves your crew and is credited toward labor. If you select add-ons, you pay for those items instead and no separate $97 reservation payment is added.
How much do packing services cost?
Packing labor is $39 per worker-hour. A two-person crew for up to eight hours is $624, before optional supplies, truck services, or cleaning add-ons.
What does Accelerate My Packing mean?
It assigns four crew members instead of two when available. The larger crew can complete the same reserved man-hours in fewer clock hours.
Can I reserve a half day?
Yes. A half crew day generally provides two people for up to four clock hours, equal to eight worker-hours.
What is a crew day?
One full crew day generally means two people working for up to eight clock hours, equal to 16 worker-hours.
How many people are on the crew?
The standard booking uses a two-person crew. Eligible projects can select Accelerate My Packing for a four-person crew using the same reserved man-hours.
Do stairs affect the recommended crew time?
They can. Multiple stories, long carries, elevators, and difficult access may increase the recommended time.